The Twitch Drop Connect Error

Start againCIG has relaunched the drop as a second listing. Your old watch time does not carry over.

Finishing the original listing is not enough. It can complete in full and still award nothing. The duplicate on the Twitch Drops page is the one that unlocks it.

01The first listing is dead

On Twitch

The original unlocks nothing. You can watch the full four hours on the first listing and still be awarded nothing. CIG has added a second RSI Discovery Month drop to the Twitch Drops page, and that is the one to work from.

02Cycle your account link

Accounts

The second event may not show up until you do. If the new listing is not on your Twitch Drops page, unlink and relink your RSI and Twitch accounts to make it appear. It will not give back the hours you already watched.

03Watch 4 more hours

Then claim

Progress on the new listing starts at zero. 4 hours of watch time again, and then the Phoenix Insignia Display is claimable.

The reward is a hangar decoration. The Phoenix Insignia Display is a holographic display for your hangar, carrying the fiery insignia from the Constellation Phoenix interior. It is not a ship, a paint or a component, and it is the only thing the four hours buys.

Links RSI linked accounts
robertsspaceindustries.com/en/account/settings/linked-accounts
Twitch connections
twitch.tv/settings/connections
Issue Council report
issue-council.robertsspaceindustries.com, STARC-222048

Star Citizen Twitch Drops not working: how to fix the Account Connect error

If your Drop is still ticking up, do nothing. The fix below costs you your watch time, so it is only worth doing if you are actually stuck.

What is happening

Claiming the RSI Discovery Month Twitch Drop throws an Account Connect error. CIG appear to have responded by launching a second, duplicate event on the Twitch Drops page. The original listing is dead: you can watch the full four hours on it and still be awarded nothing. The duplicate is the one that unlocks it.

From what has been seen so far, the new listing only appears after you disconnect and reconnect your Twitch and RSI accounts, though some people get it without doing anything. Check before you touch your links.

The part to read twice

Unlinking and relinking does not restore your old progress. You start from zero and watch another four hours under the new listing to claim the Phoenix Insignia Display.

Steps

Check the Drops page first. If the new event is there and your time is counting, leave it alone. You have nothing to fix.
If it is missing, or present and not progressing, cycle the connections.
RSI linked accounts · Twitch connections
Reload the Drops page and confirm the new listing is there before you start watching, or you will burn the four hours twice.

If you want to add to the tracker and help get this fixed, the Issue Council report is here.

Questions

Why are my Star Citizen Twitch Drops not working?

Claiming the RSI Discovery Month Drop throws an Account Connect error. CIG have added a second, duplicate event to the Twitch Drops page, and that duplicate is the one that awards the reward. Watch time on the original listing unlocks nothing, however long you watch it.

How do I fix the Account Connect error on a Star Citizen Twitch Drop?

Unlink and relink your RSI and Twitch accounts, then reload the Twitch Drops page and check the second RSI Discovery Month listing has appeared before you start watching. If the new listing is already showing and your watch time is counting up, do not relink, because relinking costs you the progress you have.

Do I lose my watch time if I relink my accounts?

Yes. Unlinking and relinking does not carry your old progress over. You start from zero and need another four hours under the new listing to claim the Phoenix Insignia Display.

What is the reward for the RSI Discovery Month Twitch Drop?

The Phoenix Insignia Display, a holographic hangar decoration, for four hours of watch time on any Drop-enabled Star Citizen stream.